From FAQs to Sales: Why Chat Assistants Are the Future of Customer Support

Chat assistants are moving beyond FAQ bots. With vector search and LLMs, they provide context-aware answers and guide users through decisions—improving conversions and satisfaction.

Benefits

• Instant, accurate responses across your site or messaging apps.
• Seamless handoff to human agents when needed.
• Analytics on top questions and content gaps.

Implementation

Use a vector database to store docs and FAQs. Retrieve relevant passages and generate polished responses via LLMs. Keep humans-in-the-loop for quality and escalation.