Case Study: How AI Agents Reduce Call Center Costs by 70%

By routing routine calls to AI voice agents and escalating only complex issues, businesses reduce queue times, improve CSAT, and significantly cut costs.

Approach

AI handles FAQs, appointment booking, and simple updates.
Human agents focus on high-value, complex cases.
Summaries feed into CRM for reporting and QA.

Outcomes

Lower average handle time and cost-per-contact.
Higher first-contact resolution for routine issues.
Better forecasting and staffing efficiency.

Takeaway: Blending AI with human support maximizes efficiency. Curious what this could save your team? Talk to us.